Excerpts from Beyond Dashboards
I’ve seen a lot of dashboards that failed to meet users’ and organizations’ expectations. There are a variety of reasons why this happens and, in this video and post, I focus on one of the most common ones, which is that the people who designed the dashboard didn’t fully understand the distinction between status monitoring and performance monitoring. When this happens, the dashboards that they end up designing don’t fulfill either of these needs well. This video and post are based on a chapter from my upcoming book, Beyond Dashboards.
When dashboards fail to yield traction and satisfaction among users, dashboard creators often blame the visual appearance of the dashboard (colors, layout, fonts, etc.). Based on my experiences designing dashboards for many organizations, however, I now believe that the way that metrics, other data and interactive analytical features are organized onto an organization's dashboards, reports, self-serve analysis tools, and other types of information displays is another, possibly even more important cause of dashboard failure. A new book on which I'm working, tentatively titled Beyond Dashboards, proposes a framework for more logically organizing an organization's information and interactive analytical features onto its various types of information displays, thereby eliminating the most common user satisfaction and productivity problems with those displays.